Whitelisting

Manually Add to Safe List

1. Click gear icon on the top right.
2. Select "Options" in the drop down list.
3. On the Options page under "Preventing junk email" click "Safe and blocked senders"
4. Click the link "Safe senders" on the next page.
5. Enter the email address company@updatefrom.com in the text box.
6. Click "Add to list"
7. Company Name will now be added to your list of "Safe senders"
8. Emails added to your "Safe senders" will not be delivered by mistake to your "Junk" folder.

Outlook 2003 (or higher)

1. To add Company Name to you list of "Safe senders" on Outlook:
2. Right click our email in your Inbox email list pane.
3. On the menu displayed move your mouse over or tap "Junk"
4. Click or tap on "Never block sender" in the menu that rolls out.
5. The resulting popup will say:
6. "The sender of the selected message has been added to your Safe Senders List."
7. Click or tap "OK"

To add sender to address book:

1. Open the email
2. Right click on the from address
3. Choose "Add to contacts" option

iCloud

iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.

Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Company Name isn't junk:

1. Click the Junk folder in the sidebar.
2. Select my email message, then click the "Not Junk" button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from Company Name will no longer automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

back to top



---

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

1. Check "Suspect Email" folder
2. Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder

1. While in the "Suspect Email" folder, if you see Company Name...
2. Select the "Move to Inbox and Add Contact" option from the pull down menu.
3. This will add company@updatefrom.com to your Address Book for future email delivery assurance.

Address Book Inclusion

1. Open the email.
2. Click "Add to Address Book" in the email header.
3. Use the "Address Book Editor" to verify the sender's contact details and click "save."
4. Fill in company@updatefrom.com as the email address of the sender.
5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

AT&T

1. Open the email message from the sender you want to add to your address book.
2. Click on the "Save Address" link (below) next to the "From Address.
3. Check the "Add to Contacts" box (below) and click "Save.

Comcast

1. Please open the email from Company Name
2. Click on the button at the top left of the email that says:



company@updatefrom.com

+ Add to Address Book



3. That will open your edit contact screen
4. Then click "Save" and you're all done.

Mozilla Thunderbird

1. Click the Address Book button
2. Make sure the Personal Address Book is highlighted
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
4. Under the Contact tab, copy and paste the "From" address, company@updatefrom.com into the email dialogue box
5. Click OK

Norton AntiSpam

This problem may happen if company@updatefrom.com is accidentally added to the Blocked List.

To remove the company@updatefrom.com from the Blocked List:

1. Start your Norton product.
2. Click Settings.
3. Depending on your Norton product, do one of the following:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

• In the Settings window, on the Network tab, click Message Protection.
• Under AntiSpam, next to Blocked List, click Configure.


4. In the Blocked List window, select the item that you want to remove, and then click Remove.
5. Click Apply, and then click OK.
6. If you do not find company@updatefrom.com in the Blocked list, go to next step.

To add company@updatefrom.com to the Allowed List:

1. Start your Norton product.
2. Click Settings.
3. Depending on your Norton product, do one of the following:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

• In the Settings window, on the Network tab, click Message Protection.
• Under AntiSpam, next to Allowed List, click Configure.


4. In the Allowed List window, click Add.
5. In the Add Email Address window, from the Address Type drop-down, select the address type.
6. Add company@updatefrom.com, and then click OK.
7. In the Allowed List window, click Apply, and then click OK.
back to top



---

McAfee Products

1. In order to add the friends to whitelist, please open McAfee and click on 'Web & Email Protection"
2. Then click on "Anti-Spam"

There you can see various settings. You can change the spam protection level, change filter settings, ect.

3. Click on "Friends list"
4. Please add company@updatefrom.com to your "Friends List" to always allow emails from Company Name.
back to top



---

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

1. Add the sender to the list of Approved Senders
2. Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

1. Open Microsoft Outlook or Outlook Express.
2. Click the Spam Mail folder then select the legitimate email detected as spam.
3. Click Approve Sender on the toolbar.
4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

1. Open Microsoft Outlook or Outlook Express.
2. Click Trend Micro Anti-Spam then click Settings.
3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. Click OK to save your settings.
back to top



---

SpamAssassin

1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. whitelist_from company@updatefrom.com
3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
back to top



---

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. Locate the email from Company Name and the sender email address company@updatefrom.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. Click on the "Block/Accept" tab.
3. Choose "Sender Domain Block/Accept." Enter the Domain name from company@updatefrom.com to whitelist. For example, you can enter aol.com to allow all AOL addresses.
4. You may enter a comment to remind you why you allowed this Domain. Click "Add."
5. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "company@updatefrom.com"
6. Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.
back to top



---

Most Used Spam Filters

---

SaneBox

1. Open your Webmail or Gmail where you use SaneBox.
2. Open your @SaneLater folder.
3. If you find an email from Company Name or an email from company@updatefrom.com in @SaneLater...
4. Please drag my email to your Inbox folder.
5. By doing this you will always get our great content in your Inbox from now on!
back to top



---

SPAMfighter

Highlight the email from Company Name with the email address company@updatefrom.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address company@updatefrom.com or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

1. Click "More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"
5. Then "Whitelist email address"
6. Then "Import".
7. Select your 'Address Book' and click on "Check all"
8. Click "Add"
9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

1. Click More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"

---

Cloudmark SpamNet

1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: company@updatefrom.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.



---

Mail Washer

1. Click Tools, then Blacklist & Friends.
2. Click Add... on the right, the Friends list side.
3. Make sure Plain email address is selected.
4. Type: company@updatefrom.com
5. Click OK.
6. Click OK.

---

ChoiceMail

1. Open ChoiceMail
2. Click on the Senders tab
3. Choose "Approve another Sender"
4. Type in the sender email address company@updatefrom.com
5. Click on OK



---

Spam Sleuth

1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type: company@updatefrom.com on a line by itself in the entry field.
5. Click OK.

Company Name is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.

back to top